Education · All levels
A three-month online programme for people who train teams in restaurants, hotels and cafés and want a clear, repeatable method.
Hospitality runs on people. A strong waiter, bartender, chef or administrator is often promoted to mentor new colleagues, and the first thing they discover is that doing the job well and teaching it well are two different skills. New staff are shown things once, in a rush, between two rushes of guests.
The result is familiar: standards that drift from shift to shift, newcomers who leave within weeks, managers who repeat the same explanations and teams that nod in a briefing and then do things their own way. Training is treated as an occasional event instead of a system.
This course exists to turn that situation around. It teaches you how adults learn, how to find out what a team really needs, how to build a training session from a blank page and how to run it in a room full of busy, sometimes sceptical colleagues.
You learn by doing. Each block combines short video lessons with practical homework, so by the end you have not only theory but also training materials built for your own venue.
Separate real skill gaps from motivation and management problems before you design anything.
Describe what participants should do differently after the training, not just what you will talk about.
Structure a session with an opening, practice blocks, discussion and a closing that sticks.
Use exercises, case discussions and role plays that fit the way adults take in new skills.
Stay calm and in control when people are tired, resistant or dominating the room.
Create a first-weeks programme that gets newcomers up to standard faster.
Use simple tests, observation and follow-up to measure results after the session.
Keep checklists, instructions and session plans you can reuse and adapt.
The programme is written for the hospitality industry, so examples come from the dining room, the bar, the kitchen pass and the hotel front desk rather than from a generic office. You will see how a briefing before a shift differs from a full training day, and how to teach service standards without sounding like a rulebook.
Every block follows the same rhythm: understand the idea, see it applied to a hospitality situation, then complete a practical task. The tasks are not exercises for the sake of it. They produce pieces of a real training that you can take to your team the following week.
Because the work is practical, you do not need to be a professional trainer to begin. You need a venue or team to think about and a willingness to try new ways of explaining things.
The lessons are delivered online in your personal learning area. You can watch them at your own pace, on a computer or a phone, and return to any lesson when you need to refresh a topic. The programme is designed to be completed over three months, which works out to a manageable weekly rhythm alongside a normal job.
After each block you complete a homework task. A curator reviews your work and gives feedback, so you know what is working and what to improve before moving on. The curator also holds a supervision-style review of your progress, helping you apply the material to the situations you face at your own workplace.
Additional materials accompany the lessons: ready-made trainings, checklists and step-by-step instructions that you can use as a starting point and adapt to your own venue and standards.
The 34 lessons are grouped into the learning blocks below. Work through them in order, completing the practical task at the end of each block.
Covering the full path from needs analysis to delivering and measuring a session.
Tasks after each block that build pieces of your own training.
Your assignments are reviewed and you receive comments on how to improve them.
A review of your progress to help you apply the material at your workplace.
Complete session plans you can use as they are or adapt.
Practical documents to support preparation, delivery and follow-up.
Extra reading and resources that support the main lessons.
Your personal learning area stays open while you study and practise.
You finish with a clear view of how to approach staff training as a system rather than a series of improvised explanations. You know how to diagnose a need, write a goal, build a session and check what changed.
You also have working materials: session plans prepared during the homework, the ready-made trainings from the programme, and checklists that you can adapt for your own venue.
Most importantly, you will have practised. Having prepared and tested your approach with curator feedback, you can walk into the next team meeting or training day with a plan and the confidence to lead it.
The programme is designed to be completed over about three months. Plan a few hours a week for watching lessons and completing the homework, though you can adjust the pace to your schedule within the access period.
No. The course starts from the basics of how adults learn and builds up step by step. Some experience in hospitality or in managing people helps you connect the examples to your work, but it is not required.
After payment you receive access to your personal learning area, where the lessons, tasks and materials are available. Access to the learning area is open for three months on this plan.
You can request a full refund within 14 days of purchase. Contact support and we will take care of it.
The lessons are recorded video lessons accompanied by practical tasks, checklists, instructions and additional materials. You can study on a computer or a phone.
Yes. A curator reviews your homework and gives comments, and also provides a supervision-style review of your progress.
The lessons remain available in your learning area throughout the access period. Documents, checklists and training plans you download during that time are yours to keep and keep using.
Yes. The trainings are provided as a starting point for you to adapt and run with your own colleagues at your own venue.
Join the programme and turn your experience in hospitality into a clear method for teaching others.